Refund policy

SENZORIA Refund Policy

At SENZORIA, each product is carefully created to deliver a meaningful sensory experience.

Due to the nature of our products, all sales are final.

We do not accept returns or exchanges once an order has been delivered, except in the following cases:

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

You must provide:

  • Order number
  • Full name
  • Photos of the product and packaging
  • Description of the issue

Contact us at:
📧 senzoriashop@gmail.com
📲 WhatsApp: +1 (787) 564-4564

If approved, we may offer:

  • Replacement
  • Store credit
  • Refund

Non-Returnable Items

We do not accept returns for:

  • Used or opened products
  • Items not in original condition
  • Sale items
  • Gift cards

Refund Processing

If a refund is approved, it will be processed within 10 business days to the original payment method.